Shipping and Returns
-- Shipping --
- EVERYDAY FREE SHIPPING -
BYOOTIQUE offers Free Shipping for All lower 48 States but excluding Hawaii, Alaska, Puerto Rico, or Guam. We also do not ship to FPO, APO, or PO Boxes. Free Shipping method refers to Free UPS Mail Innovations, UPS SurePost® & UPS Ground according to package's weight and dimension.
Usually, it takes 3-7 business days for delivery for all lower 48 States via UPS Ground.
- INTERNATIONAL SHIPPING -
We use DHL Express for international shipping to Canada, Mexico and the rest of world.
For the orders of Canada & Mexico, your order will normally ship within three business days after we verify your payment details. You will receive a tracking # when the order ships and may take up to 3-7 business days for delivery provided that it's cleared by customs.
For the orders of rest of world, your order also will be shipped within 3 business days after your payment detail verification. We are not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment (In general, Custom clearance handling fee & Duty fee).
- MORE SHIPPING DETAIL -
Domestic orders will be processed the same business day if your payment is completed by 12:00pm PST / 2:00pm CST / 3:00pm EST. We cannot guarantee same-day shipment particularly if your Bill To address is different from your Ship To address but we will do our best to expedite your order.
International packages will normally ship within three business days as we need to verify your payment details.
Orders placed on Saturdays, Sundays and major U.S. holidays will ship on the following business day.
Insurance is covered for all international shipments. Customers are responsible for all additional customs fees, brokerage fees, duties, and taxes that may be levied by their respective governments or by the shipping carrier.
We may ship each product separately from different warehouses, as we utilize alternative warehouses across the Continental United States.
-- Stress-Free Returns --
- NORMAL 30-DAY RETURN -
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- BIP EXTENDED RETURN (AT LEAST 45-DAY RETURN) -
We want to support our members regardless of the emergency! That’s why we offer extended warranties on our hard and soft makeup cases.
Orders purchased on the third party marketplace are only eligible for the platform's warranty policy. However, becoming a member of our official website will offer you more warranty and services for your third party marketplace orders.
|* Accessory of Makeup Case Warranty|
|Wheel Replacement||1 year||2 years|
|Insert Division Bag/Part||-||1 year|
|Power Cord Replacement||-||1 year|
|* Makeup Case Warranty|
|Return Policy||30 days||45 days|
|Brand Quality Warranty||90 days||120 days|
|* Special Return Policy|
|New Item||30 days||150 days|
|Accessory||30 days||180 days|
- NON-RETURNABLE ITEMS -
Certain types of items cannot be returned, like consumable items (such as rolling wheels, light bulbs), custom products (such as special orders or personalized items), and personal care goods (such as makeup remover). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
- EXCHANGE -
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- REFUNDS -
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- DAMAGE -
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- RETURN GUIDE -
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, it is suggested to contact us by filling in the following form first. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.