- Returned items are accepted within 30 days of delivery.
- All returned items must be repacked and returned in their original packaging for protection.
- We recommend that you insure packages being returned for your protection, as customer is responsible for any damage that occurs during return shipment.
- Returned merchandise that is damaged upon receipt will not be credited.
- Customers are responsible for the initial shipping cost.
- Custom displays and customized products, including orders with custom text, imprinting or graphics are non refundable.
Special Note: Customers returning items that were received damaged, defective and/or miss-shipped products.
Return ProcedurePlease review our Return Policy before completing these steps.
- Standard Package Shipments (UPS/FedEx delivery):
- Please contact us so an RMA number can be generated for your return.
- Please fill out the return form completely and return it with your package.
- Returns without a return form WILL NOT be accepted.
- Failure to fill in all required fields will delay the processing of your return.
- Freight/Pallet Shipments:
1 Please contact us so an RMA number can be generated for your return.
2 Clearly write/label all sides of the shipment with the assigned RMA number.
3 Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.
- Please allow 15 days from the date we receive the return for inspection and credit where due.