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BIP Freebie: BTQ142(Use code: BIPFree) | Existing Member Code: BIP12

Return Policy

-- Stress-Free Returns --


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


We want to support our members regardless of the emergency! That’s why we offer extended warranties on our hard and soft makeup cases.

Orders purchased on a third party marketplace are only eligible for the platform's warranty policy. However, becoming a member of our official website will offer you more warranties and services for your third party marketplace orders.

Normal BIP
* Accessory of Makeup Case Warranty
Wheel Replacement 1 year 2 years
Insert Division Bag/Part - 1 year
Power Cord Replacement - 1 year
* Makeup Case Warranty
Return Policy 30 days 45 days
Brand Quality Warranty 90 days 120 days
* Special Return Policy
Holiday Season 10.01-12.31 10.01-12.31
New Item 30 days 150 days
Accessory 30 days 180 days

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Certain types of items cannot be returned, like consumable items (such as rolling wheels, light bulbs), custom products (such as special orders or personalized items), and personal care goods (such as makeup remover). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


  • Returned items are accepted within 30 days/BIP 45 days of delivery.
  • All returned items must be repacked and returned in their original packaging for protection.
  • We recommend that you insure packages being returned for your protection, as customers are responsible for any damage that occurs during return shipment.
  • Returned merchandise that is damaged upon receipt will not be credited.
  • Customers are responsible for the initial shipping cost.
  • Custom displays and customized products, including orders with custom text, imprinting or graphics are non refundable.


Please review our Return Policy before completing these steps.

    Standard Package Shipments (UPS/FedEx delivery):
  • Please contact us so an RMA number can be generated for your return.
  • Please fill out the return form completely and return it with your package.
  • Returns without a return form WILL NOT be accepted.
  • Failure to fill in all required fields will delay the processing of your return.
    Freight/Pallet Shipments (including display cases):
  • Please contact us so an RMA number can be generated for your return.
  • Clearly write/label all sides of the shipment with the assigned RMA number.
  • Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.

Please allow 15 days from the date we receive the return for inspection and credit where due.

Headquarters: 179 N. Sunset Ave. City Of Industry, California 91744


Customer Service: 626-336-2829 (Monday-Friday 5:00am–5:00pm PST)